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Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Saturday, February 7, 2009

Clean & Organize

Clean and Organize”, while it sounds like simple common sense, there is nothing common about common sense and the simplest things can be the most profound.
  
Cleaning and Organizing can be the most powerful business practice you employ. If business is slow, clean and organize; if the weather is bad, clean and organize; if the country is in a recession, clean and organize; if you are bored, clean and organize. On the surface, the benefits may seem obvious: the store is cleaner, customers see you cleaning (positive perception), and things look better. But the real benefits of cleaning and organizing can be far greater. I have found thousands of dollars worth of ‘missing’ inventory while cleaning. More importantly, cleaning and organizing allows you to discover hidden assets, liabilities, and opportunities in your retail store (or any other business). Every basement, storeroom, shelving, closet, cabinet, drawer, and shelf in your store can reveal a hidden opportunity. Sometimes you will find old displays which can freshen up the shop, or products which have long been forgotten. But, the greatest benefit from cleaning and organizing is not the things you will find, but the potential ideas you will have. Nothing clears the mind like a fresh environment or good organization!
  
Whether you are a shop owner or manager who does this yourself or delegates, the rewards are always positive. Try to Clean & Organize and let us know if you discover anything special! Leave some comments on the blog or send us an email…. we would love to hear from you.

Sunday, October 5, 2008

Gift Packaging




Nothing adds value like free Gift Packaging for customers. And, Tobacconists already have the most precious item on hand – empty cigar boxes! Packaging gifts for customers has many benefits, including:

· Higher Customer Satisfaction
· Competitive Advantage
· Stimulates Up-selling
· Branding Opportunity
· Promotes Loyalty
· More Memorable
· More Impressive

Gift Packaging, especially during the holidays, creates more special and valuable presents. The gift-givers will remember your store and the receivers will come back for more.
 
The cigar box Gift Packaging method shown here only requires Tobacconists to purchase inexpensive paper stuffing; as you should have branded business cards, ziptop bags, matches, and cutters in stock. In addition, this gift box shows a branded sticker opportunity on the inside lid and another sticker sealing the box – these stickers can be made on store bought labels with a rudimentary computer. Get creative and use every opportunity to reinforce your brand with your customers: it will pay off in the short and long term.

TIP I: Prepare your gift boxes ahead of busy times – keep them loaded with stuffing, business cards, resealable (ziptop) bags, matches, cutters, and stickers. That way, it will only take a few seconds to prepare and your customers will be impressed.

TIP II: During the holidays, add a red bow to anything and you have an instant gift pack.

TIP III: Have branded coffee mugs made and you have an instant up-sell.