The PCA Interview: Looking Back At 29 Years Of Tobacconist Education
When was your organization founded/launched?
Tobacconist University (TU) was founded in 1996 as a
proprietary educational program for a two-store chain of luxury, full-service
retail tobacconists in ivy league and tourist towns. It also provided educational seminars for
consumer events and certifications. In
the 1990s, the release of Cigar Aficionado magazine facilitated a cigar boom
which elevated consumer knowledge and sophistication, creating a need and
opportunity for highly trained professionals.
By the early 2000s it was clear that the emerging internet was also providing
a huge amount of information, both good and bad, so TU evolved into a publicly
available educational resource. By 2008
the professional Certified Retail Tobacconist (CRT) program was available
online at www.tobacconistuniversity.org
and TU became the official educational curriculum of the RTDA-IPCPR-PCA, providing free education and low-cost certification to brick
and mortar retail tobacconists, as well as consumers.
Tell us about your educational program. What can
people get from going through it?
The majority of our academic curriculum is available for
free, online in the TU CAMPUS. It
includes Tobacco, Accoutrements, Taste and Service Colleges, as well as a Tobacconist
FAQs and the largest online and multi-media/hyper-linked glossary of
tobacco/tobacconist related terms anywhere in the world. We
start with the definition that a Tobacconist is an expert in tobacco and all
the related accoutrements and provide all of the history, science,
agricultural, manufacturing, business-specific and practical knowledge that is
necessary to achieve that minimal goal.
An equally important fundamental premise in the TU Academic
Curriculum is that “Taste” is subjective, so there is no objective right or
wrong with regard to human preferences, likes or dislikes. This perspective allows us to remain brand
neutral and focused on un-biased education.
Above all, we focus on teaching strong fundamentals when science and
facts apply and empowering individuals to develop their own perspective and
opinions when artistry and taste is required.
What makes your organization’s approach to
education different from its competitors?
Firstly, TU is the first and only organization to educate and certify tobacconists. Recent years have seen 'influencers' attempting to sell education but we don't consider that competition.
The TU Academic Curriculum was thoroughly researched and
documented for more than a decade (1996-2008) before being released as a freely
available public resource. It is not
hidden behind a paywall, but rather on display for all to learn, scrutinize and
contribute to. We are committed to triple
sourcing our facts rather than parroting marketing jargon, subjective or
editorialized opinion and biased or inaccurate information. We start with the premise that ‘you don’t know
what you don’t know’ and refuse to repeat information just because someone of
repute ‘says so’. Our RESOURCES section
is available for public scrutiny on our website and it includes more than one
hundred books (both current and out-of-print), scientific studies and
professional interviews on every topic we cover. In addition, all of our colleges, with a particular
emphasis on Service College, have contributions from industry leading
tobacconists as well as agricultural, pre-industrial and cigar making experts.
Our Academic Curriculum includes hundreds of videos,
photographs and graphics that are proprietary to TU, gathered through countless
self-funded educational expeditions to factories and farms in Cuba, Nicaragua,
Honduras, Mexico, Costa Rica, the USA and the Dominican Republic. All of this effort is made to avoid bias,
misinformation and to not be beholden to corporate or marketer influences. Furthermore, it is necessary to create a
substantive educational curriculum that dispels and corrects the erroneous
information that is so commonly available and disseminated on the internet, in
print and through marketing channels.
How did you go about designing your educational
program to be easy to navigate and consume?
Structuring an educational curriculum for an industry and
products that are so diverse and profound was one of the most challenging
aspects of creating and organizing TU, especially since no other organization
has ever existed to educate and certify tobacconists. In
addition, our industry battles social stigmatization, extreme regulation and
excessive taxation like no other.
Consequently, our educational curriculum must also serve as an
ambassador of credibility and substance to the greater culture: the curriculum
must be rooted in integrity. The TU
motto is Puro Integritas, a play on words and language that guides every
facet of our vision and mission.
The layout and sequencing of the online curriculum must also
be logical and linear. For example,
Tobacco College starts with ancient history as well as cultural, business and
political context. Then we define and
study what is Nicotiana Tabacum. Only
after this foundation can we start to learn about Geography, Climate, Cigar
Regions, Seeds & Plants, Growing, Nurturing, Harvesting, Curing,
Fermentation, Cigar Rolling, Packaging, Aging, Shipping, Cigar Shapes &
Sizes and the Marketing of Cigars.
Tobacco College rounds out the journey with Pipe Tobaccos and Cigarette
education: providing a comprehensive perspective on the entire world of tobacco.
All of our Colleges are structured in a
linear way, so that you hit the ”Next” button to ‘turn the page’ and continue
studying: it’s like reading a giant
multi-media book, at your own pace and empowering you to come and go and
revisit topics at your own discretion.
At the heart of the curriculum is substance, science and an
extreme belief that words matter. Words
must be properly defined and used. Therefore,
our Glossary and curriculum webpages are hot-linked together: if you are
studying inside a college and come across an important word, it will be linked
to our Glossary or another curriculum webpage with expanded information. The TU Glossary also hot-links words back
into the curriculum for an enhanced learning experience. This
is an educational matrix designed for profound learning. We believe our industry is plagued with the
misuse and misunderstanding of simple terms and words that are bastardized
every day by most people. Words like
“strength”, “taste”, “body”, “curing” and more, are misused by advertisers, so-called
“experts” and online “educators” in print and on the internet every day. But, if you are a Certified Tobacconist or
passionate consumer who uses our Glossary and website, you should know exactly
what those words mean in the proper context.
You will find that our custom designed academic curriculum
is very different from the Learning Management Systems (LMS) commonly found on
the internet. These contemporary
websites/programs are used to teach things like food sanitation, boat
safety any consumer level course (e.g.
Learn how to juggle, buy real estate, day trade, etc… ), and a plethora of for-profit
educational enterprises for people and organizations who want to sell ‘courses’. You can learn almost anything through today’s
LMS products, but we found them restrictive to our goals and needs. In many ways, LMS products are designed to
guide you through a ‘module’ of content and quiz you at the end of that
section: they are essentially teaching you how to pass the quiz. It is important to note here that we do offer
our CIGARS 101 course through an LMS and it provides an excellent, efficient
and cost-effective fundamental learning experience for consumers.
The TU Academic Curriculum is designed as a vast digital and
multi-media library that is an easily accessible resource and library for
lovers of luxury tobacco. And we expect
you to know everything necessary to pass our online exams. Those who get certified by TU are expected to
pass a 50 or 100 question multiple choice exam when they are ready to earn
their consumer or professional certification.
And we expect you to retain and own the knowledge you seek.
Our Vision is to build and project the credibility of the
luxury tobacco industry in order to support cultural acceptance around the
world – preserving luxury tobacco for generations to come. Our Mission is to research, learn and teach
in order to educate, certify and promote the most knowledgeable and honorable
tobacconists and consumers. In that
process we provide resources for tobacconists to leverage for their customers
and businesses - build credibility, culture and community for tobacconists and
consumers - are the epicenter of cigar, pipe and tobacco education. In short, we educate with a broad, serious
and strategic purpose.
Why should people take the time to complete your
educational program?
TU has developed the following certifications to meet the
needs of consumers and professional tobacconists over the last 29 years - each
serves a distinct need and purpose. All
current 3000+ TU Certified Tobacconists and apprentices are listed on the TU
website under their company and/or individual name. Every TU Certified Tobacconist must accept
their specific Code of Ethics & Standards and pass the final exam with a
90% or better. We encourage you to visit
the GET CERTIFIED section of our website to see which certification will suit
your goals and needs. All of our
programs are self-study at your own pace, include online final exams, website
listings and the ability to print your diploma when you graduate.
CCT – Certified Consumer Tobacconist: a
non-professional certification designed for avid consumer enthusiasts who are
not employed within the luxury tobacco industry. This is indubitably the most challenging and
comprehensive curriculum for any consumer enthusiast. The curriculum in our CAMPUS is the same that
CRT and CST study for their professional certifications. The final exam is 50 questions derived from
the professional exams.
CCST – Certified Cigar Sommelier Tobacconist: our
first and most important fundamental professional degree for those working with
premium cigars. The CCST degree is
designed to serve cigar retailers, fine dining establishments, lounges, bars, event
promoters, influencers and anyone seeking strong fundamentals and professional
credentials around the world. It is both
time and cost efficient by concentrating the cigar curriculum into videos and
succinct lessons that focus on Retail School, Cigar Fundamentals and Pairing
School. Our CCST Schools can be
structured for individuals, stand alone or multi-location retailers,
salesforces and/or any other organizational types. The final exam is 50
questions which includes specialized questions on “tasting” and “pairing”.
CRT – Certified Retail Tobacconist: our most
comprehensive and profound professional degree for full-service brick and
mortar tobacconists. This degree tests
on Tobacco, Accoutrements, Taste and Service College as well as our Tobacconist
FAQ and the TU Glossary. The
unparallelled education creates the world’s most prestigious and highly credentialled
professional tobacconists. Apprentices
must work for an existing retail tobacconist for at least six months before
taking the final exam – ensuring enough experience to earn the CRT
designation. When CRT leave a retail
store/company their listing can be ‘moved’ to another retail store or they will
be re-listed as a CCT if they do not return to the industry.
CST – Certified Salesforce Tobacconist: the counterpart to our CRT degree. The CST degree is for employees of cigar
distributors/brands/companies or other non-retail organizations.
CCST Maestro – Certified Cigar Sommelier Tobacconist
Maestro: any CRT or CST who also has a CCST degree is eligible to
curate and run their own CCST School and certify others under their own brand -
which makes them a CCST Maestro. A CCST
Maestro can purchase ‘wholesale’ CCST certifications and use them as they
please: they can be used for employees, sold for profit, to create brand
ambassadors, given away as promotions and/or any combination thereof. CCST
Maestros can also upload their own content into their schools and use the
course materials if they want to teach and certify through live events.
CMT – Certified Master Tobacconist: the
highest professional level one can achieve as a TU Certified Tobacconist. Only CRT and CST are eligible for this
advanced degree. Candidates must
apprentice and prove hundreds of apprenticeship hours with cigar/pipe makers
and TU Certified Retailers as well as making a substantive educational
contribution to the TU Academic Curriculum.