Tobacconist University
Get Certified    |    Campus Store    |    R&D Lab    |    FAQs

Wednesday, September 12, 2007

Shoplifting Scumbags

Retail is Guerrilla Warfare. While most customers are pleasant and wonderful, occasionally retail Tobacconists unwittingly service thieving scumbags with no respect for social order or any sense of morality. The first lesson of retail shoplifting is that you Cannot profile. You can never predict who will steal from you. In this case, these middle aged villains took us for $667 on Labor day in less than two minutes. Just going through the videos to find these pictures to post has made me sick to my stomach. We gave these animals great service, said please and thank you, and welcomed them into our home/humidor with open arms. In return, they stole hundreds of dollars worth of Padron 26’s and Ashton VSG’s. I imagine these are the kind of people who beat their dogs and children; they are vile humans. While I am not a violent person, I wish I was there to exact some justice. Ironically, our Manager walked into the humidor to see if he could be helpful, and the husband blocked his view while his haggardly wife continued to pillage us: did I mention it was $667!!!

Obviously these (insert expletive here) were very professional. We did almost all we could to prevent their thieving. The major challenge for retail Tobacconists is giving their customers enough space to enjoy their shopping experience, and having a walk-in humidor is a HUGE risk. But I am passionate about providing that space for our customers so that they may be surrounded by our amazing products. It is a catch 22, and I fully understand why many Tobacconists separate and protect their most valuable products. I hope we never have to resort to that, but we live in a crazy mixed up world where anything is possible.

I hope that our customers appreciate how hard we work to keep prices reasonable and to make their shopping experience as pleasurable as possible. Unfortunately there are always rotten people around to spoil the party. This was our biggest one day theft in over twelve years of business, and I desperately hope that it doesn’t happen again. If you see these animals on the street, I hope you will feel disgusted and compelled enough to kick them in the shins.

No comments :

Post a Comment