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Monday, October 7, 2024

CIGAR LOUNGE SERVICE From The SOTL Perspective: by Lefty Karropoulos, CMT

 


Below are 10 things that are very important to women that visit lounges and that lounge owners could use to bring their service up a level.  All are from interviews and conversations with hundreds of aficionadas from multiple areas and countries.

SOTL Cigar Lounge Service Points

1.      Warm Welcome

·   Greet her warmly with a smile and welcome her to the lounge. "Good evening, welcome to [Lounge Name]! How can I make your experience enjoyable today?"

2.      Comfortable Seating

·  Offer her a choice of comfortable seating options. "Would you prefer a seat by the window or in a more private area?"

3.      Personalized Service

·  Ask about her cigar preferences and suggest options based on her tastes. "Are there any particular cigars you enjoy, or would you like some recommendations?"

4.      Offer Pairing Options

·  Suggest drinks that pair well with her cigar choice. "We have a selection of wines and spirits that complement this cigar perfectly. Would you like to hear about them?"

5.      Respectful Interaction

·  Maintain professionalism and respect her personal space. "If you need anything, please don't hesitate to let me know. I'm here to help."

6.      Educational Opportunities

·  Provide information about the cigars and their origins if she shows interest. "This cigar is from a renowned region and has a unique flavor profile. Would you like to learn more about it?"

7.      Event Invitations

·  Inform her about upcoming events or tastings. "We have a cigar tasting event next week. It would be great to see you there."

8.      Prompt and Attentive Service

·  Ensure that she receives prompt attention throughout her visit. "Is there anything else I can get for you? Your comfort is our priority."

9.      Encourage Relaxation

·  Create a relaxing atmosphere where she can enjoy her time. "Please make yourself comfortable and enjoy your cigar."

10.     Express Gratitude

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